What is included in a regular cleaning?+
Kitchen surfaces and sink, stovetop and appliance exteriors, bathroom cleaning, dusting, mirrors, vacuuming, mopping, trash, and general surface cleaning. Regular cleaning is intended for reasonably maintained homes.
How long does a cleaning take?+
Timing varies by apartment and condition. A maintained studio or small one-bedroom may take roughly 1–2 hours, while larger apartments or first-time cleans can take longer.
Do I need to provide supplies?+
We bring standard cleaning products, microfiber cloths, brushes, gloves, and hand tools. Please have a functioning vacuum and mop available for regular cleanings. If you do not have either, let us know when booking.
What if my apartment needs more work than expected?+
We’ll discuss any additional time and cost with you before doing the extra work. Significant buildup, heavy grease, or excessive pet hair may require an Initial / Deep Cleaning. Additional work is never added to the bill without your approval.
Do you clean homes with pets?+
Yes. Please disclose pets during booking. Excessive or embedded pet hair may require additional time.
Do I need to be home?+
No. Entry arrangements can be coordinated in advance.
Do you offer recurring cleaning?+
Yes. Weekly and biweekly cleaning are the core offering, with the same cleaner and the same day and time whenever possible. Recurring customers receive priority scheduling.
What happens if I need to cancel?+
Appointments can be changed or cancelled without charge with at least 24 hours’ notice. Late cancellations may be subject to a fee.
Do you clean outside Williamsburg and Greenpoint?+
The primary service area is Williamsburg and Greenpoint. Nearby requests can be submitted, but availability is not guaranteed.